list oficjalny.Jesteś menadżerem hotelu napisz list do nie zadowolonego gościa. Apologize and suggest action for the complaints that you think are reasonable. I am writing in relation to the marketing conference that my company held at your hotel from 5-8th of February this year. When we arrived at the hotel the receptionist told us there were only eight rooms available. There were nine people from Electronics RDC attending the conference and so two of my colleagues had to share one rooms. This was very inconvenient. SAlso, some of my collegues complaind that the hotel was too noisy for them at night. There was a lot of noise and trhis stopped them from sleeping. At the conference they felt tired and sleepy. Other colleagues said there was a strong smell of smoke in their rooms which was not very nice. Some of the romms were too cold anf\d my collegues were not able to turn the heating up. They had to ask for extra blam\nkets to keep warm. The conference centre was also too far away from the hotel. In the other Panorama hotels we have used. the conference facilities were in the hotel. In yours we had to get a bus down the coast to the conference centre and this wasted a lot off time. When we checked ouy of the hotel we noticed that the price on display for the premium slass rooms was cheaper than the price we paid when we booked online. This is unancceptable. Electronics RDC use Panorama hotels regularly. We are Gold Class members and expect better service than this. to jest ten list bardzo prosze pomóżcie.